Basic Troubleshooting

Article author
Male Nordic #2059
  • Updated

Sometimes there will be a need to get around a small issue. There are 3 things a user can do to try and solve little things that are not working before contacting support. If doing the first does not solve the issue, a user can try the second and then the third and so on.

  1. Refreshing the play.alienworlds.io website:
    Press F5 on your keyboard or click the reload symbol in your browser to reload the page while on the play.alienworlds.io website.
  2. Refreshing the WAX Cloud Wallet (WCW) popup window:
    Press F5 on your keyboard or click the reload symbol in your browser to reload the page while on the WAX Cloud Wallet (WCW) popup window.
  3. Do a hard refresh on the play.alienworlds.io website:
    Press CTRL+SHIFT+R on your keyboard while on the Alienworlds.io website to refresh while clearing the site's cache.
  4. Do a hard refresh on the WAX Cloud Wallet (WCW) popup window:
    Press CTRL+SHIFT+R on your keyboard while on the WAX Cloud Wallet (WCW) popup window to refresh while clearing the site's cache.
  5. Clear your browser's cache completely:
    Please follow instructions specific to your browser on how to clear the cache. One example of how to do it can be found here, but please be aware to use this site's information at your own risk: https://clear-my-cache.com/
  6. Try to open the game page in an incognito or private browser window.

    Note: Ideally you can go to your browser's support to ask for help on how to clear the cache of your browser on your specific device.

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