In some rare cases, the local session storage in the browser can become outdated and needs to be cleared by the user.
To do this, please follow these steps:
- Press F12 while in the game
- Select tab "Application" at the center-top tab menu
- (If you can not see the "Applications" tab, click the ">>" button to expand the view)
- Select section "Local Storage" on the left-hand side-bar
- Right-Click the item labeled "https://play.alienworlds.io" and select "Clear"
- Repeat steps 2 and 3 for sections "Session Storage" and Cookies"
- Reload the page by pressing CTRL+SHIFT+R